Welcome to the S3 Drop-In Queue

Drop-in Hours:

Weekdays: 10:00am – 12:00pm and 2:00pm – 4:00pm

Get help after-hours

Other resources:

MIT Police are available to respond to on-campus emergencies 24 hours a day, 7 days a week by calling 617.253.1212.

The Student Mental Health and Counseling Services (SMHCS) Clinician on Call is available by calling 617.253.2916 when SMHCS is closed during nights, weekends, and holidays.

Other 24/7 resources and information about supports on campus can be found on the DoingWell website.

What are drop-ins?

Undergraduate students can connect with an S3 drop-in team member via video call to briefly discuss time sensitive or easily resolved questions or concerns (e.g., academic extensions). Drop-in meetings are limited to 15 minutes.

How do I access the queue?

Click on the blue chat widget in the bottom right corner of the screen to get started. The queue will only show up during drop-in hours from 10am-12pm & 2pm-4pm.

Drop-in tips:

  • Keep your volume on. You’ll get a notification when someone is ready to see you.
  • The first time you join a video call you’ll be prompted to allow access to your microphone and camera.
  • If you don’t see the chat widget during drop-in hours, make sure you don’t have any script or content blockers running.
  • Queue not working? Send us an email and we’ll get you connected with the drop-in team.
  • If you would like to schedule a longer conversation, please fill out our appointment form.